by Jordan Birnbaum, VP and Chief Behavioral Economist at TalentX, an ADP Venture
(Originally published on ADP’s blog, “Spark”)
There’s a lot happening for people as they engage with leaders during a time of crisis, and unconscious evaluations greatly affect how they process what they hear. Addressing those needs can ensure that your communications have the greatest positive impact. Here is some guidance on how best to do so.
- Don’t sugarcoat, but don’t freak people out, either. People will either stop trusting what you say or stop wanting to hear from you altogether.
- Admit what you don’t know. It will let your team know they can trust everything else that you say. Managers should acknowledge that this is a particularly stressful time
Read the rest on ADP.com.